What the warranty covers
If a product turns out to have a manufacturing or material defect within 2 years after delivery, we repair or replace it. If that is not possible, you get your money back.
This warranty does not limit your statutory rights. Under Dutch and EU consumer law a product must be fit for normal use, and those rights stay in force.
What is not covered
- Normal wear of parts that wear with use, such as brake pads, chains, sprockets, tyres, filters and bulbs.
- Damage caused by incorrect fitting, a fall or crash, modification, racing, or use the product was not made for.
- The surface finish of raw parts. Some products, such as fibreglass seats and tanks or steel and aluminium brackets, are sold unfinished and need work before fitting. The product description says so.
How to make a claim
- Mail us first. Send your order number, a short description of the problem and clear photos or a video to info@motorcyclesunited.eu. Please do not send the product back before we have replied.
- We assess the claim. For some brands the manufacturer assesses the claim, which can take a little longer. We may ask you to send the product in for inspection.
- Repair, replacement or refund. If the claim is approved we repair or replace the product, or refund it if neither is possible.
Did a product arrive damaged? That is not a warranty case. See Shipping & delivery for what to do.