Frequently asked questions

Yes, as long as it has not shipped yet. Mail us at info@motorcyclesunited.eu with your order number and tell us whether you want to cancel the whole order or one item. Once the order has shipped, you can return it instead, see Returns.

Mail us your order number and the product code of the item you want to add or change. We add it and send you a payment link for the difference. For bigger changes it is often easier to cancel the order and place a new one; we refund the original order.

The product page shows whether an item is in stock or has an expected delivery time. If an item turns out to be no longer available, we contact you and offer an alternative, a partial shipment or a refund.

It is the time we need before we can ship the item. In-stock items usually ship on the same or next working day. Made-to-order products take longer because they are produced after you order. Transit time comes on top of that, see Shipping & delivery.

Check your spam folder first. If it is not there, mail us and we will send it again. If you have an account, your orders are also listed there.

It depends on the country. In the Netherlands, Belgium, Luxembourg and Germany shipping is free from €150. See Shipping & delivery for all countries.

You receive a track & trace link by email as soon as your order has shipped. No email? Check your spam folder, then mail us your order number.

Possibly. Customs in your country can charge import duties and local VAT on arrival. These are paid by the recipient. Please pay them when asked, otherwise the parcel is returned to us.

30 days after you receive your order. Items must be unused, complete and in the original packaging. See Returns & exchanges.

We refund on the day we process your return, with the payment method you used. It usually shows up in your account within 1 to 2 working days.

If it arrived damaged, mail us photos of the box and the item with your order number. If it broke later, see Warranty.

Add your bike in My garage. Product pages then show whether a part fits it. Where a product is made for specific models, the description says so. Still unsure? Mail us the make, model and year of your bike. See also Motorcycle fitment.

Yes. We are riders and mechanics ourselves and know our range. Ask us about finish, fitting, technical details or the style of your build by mail or phone. We don't have an answer to every question straight away, but we will think along with you.

No. Some parts are sold raw, for example fibreglass, steel or aluminium parts for custom builds. These often need sanding, painting or drilling before you fit them. The product description tells you when a part needs finishing.

Sizes differ per brand. Where we have it, the product page has a size guide with the brand's own chart. See Size advice.

See Payment methods. The options shown at checkout depend on your country.

The order is not placed if the payment fails. Try again or pick another method. If it still does not work, mail us and we will send you a payment link.